Naked palettes disaster!?!
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Dec 13, 2013
Stephanie P.
Ugh! I'm so sad guys, I finally had the chance to go to Sephora and get the Naked 3 palette and my fave Naked Basics Palette. I get home and I see that the Naked Basics palette has two eyeshadows completely broken and the Naked 3 has 2 eyeshadows that have been messed with. I was wondering since I've never had to return stuff to Sephora. Do they let you exchange items or get refunds?
Dec 13, 2013
Rhi C.
I would return it! You paid good money for a quality product and it was defective. I would return it asap so they can help you out.
Dec 13, 2013
CPT- Lili R.
I'm sure they will give you a refund.
Dec 13, 2013
Lama K.
They'll for sure return or exhange it for you.
Dec 13, 2013
Stephanie P.
Really? Thanks girls, I feel better now, haha:)
Dec 13, 2013
Lisa S.
Yes same thing happened when I got my Naked 2 Palette and they gave a new one and double checked to see if it was broken
Dec 13, 2013
Antonia S.
Sephora has an amazing return policy! Never had an issue returning anything to them before!
Dec 13, 2013
Hannah K.
I wouldn't worry, they let me exchange two separate things even without my receipt. tell them that you opened it and found the shadows broken and you'd like a new one, that's all =)
Dec 13, 2013
MakeupByMiiso X.
You deff need to go back there complain and get them exchanged. thats so shocking I've never heard of anything like that before. don't worry I'm sure they will let you exhange them x
Dec 13, 2013
Emma C.
I've already done an exchange of a broken naked 3 palette and we only started selling them Wednesday. quite a few of ours have been coming in broken I think it's because they've been freezing and unfreezing quickly but I don't know.