I don't usually get returns but when I do; I film them

Description

Today I'm just filming a customer return. Customer wanted to return because they said it was an accidental order. Customer stated they had not opened the package. I think all returns should be filmed in the event there is a discrepancy. I am now implementing this method into my return process whenever possible so that I have a record of returns on tape and to diffuse any situations that may occur unexpectedly.
Show More Today I'm just filming a customer return. Customer wanted to return because they said it was an accidental order. Customer stated they had not opened the package. I think all returns should be filmed in the event there is a discrepancy. I am now implementing this method into my return process whenever possible so that I have a record of returns on tape and to diffuse any situations that may occur unexpectedly.

The customer has been refunded less 25%. I usually charge 50% due to packaging but the customer had not used the hair at all; but due to the customer stating accidental order when the item was exactly as described and custom to their request; I could have charged 50% but I did not because I can wash the hair and use it as display or disclose as a return, unpackaged and if someone would like to purchase it; they may being that it has not been used. But usually once a packaged has been opened' it is not returnable so this is why the customer may have fibbed. In the actual hair stores; I sometimes see that they let the customer feel or touch the hair and personally I do not like hair that has been opened and touched by other customers. I like new fresh hair on my head. Others don't mind; but to each it's own.

Questions of comments; please chat below and let's get the discussion popping.

Denyce@hairdresser.net
@myluxury1st
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