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We offer free shipping to the US on all orders $35 and up. For all other orders, we offer $5 flat rate shipping.
We ship using FedEx Express (2 business days from order shipment date) and FedEx Ground (3-5 business days from order shipment date).
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Sep 5, 2012
Sabrina D.
Hi,
Went to the hairdresser yesterday and they made me black!!! How can I get the light brown I wanted?
Sep 5, 2012
Cristin H.
Was it a permanent color or semi? And what color was your hair previously?
Sep 5, 2012
Sandra A.
Wash it with dandurff shampoo, it works
Sep 5, 2012
Jessica D.
Just keep washing it. Color is always darkest right after its done. Also, try going to a stylist and tell them to use the desired shade with a 30 volume cream developer so it lifts and deposits with minimal damage.
Sep 5, 2012
Jessica D.
Also, if you go to the same stylist, they SHOULD give you a discount of some kind since she screwed it up the first time.
Sep 5, 2012
Amanda B.
Wash it with purell... for the cheap route or buy some color stripper
Sep 5, 2012
Sabrina D.
Thanks guys, all advice was really helpful. Will give it a go on washing it with dandruff shampoo see how that goes if not colour stripper. I'll be going to the hair dresser again on sat will ask to put the 30 volume cream developer and yes better be half off!!! Night xooxx
Sep 5, 2012
Sidnee M.
Crush some vitamin C tablets and mix it with dandruff shampoo and leave it on your hair for a bit. Worked for a friend of mine. Good luck!
Sep 6, 2012
Stephanie T.
Nvr mind getting a discount, your stylist should fix the color for free. They made the mistake, not you :)
Sep 6, 2012
Bek n oscar D.
I'd call and get them to fix it! The hair dresser over blonded mine last Friday. They fixed it free of charge on Saturday. I reckon they know when they screw up!!
Sep 6, 2012
Sarah L.
Color does not lift color unfortunately bleach is your only option unless you can get a professional color remover which even then is extremely drying to the hair. I would recommend fading it out with clarifying shampoo and going to your stylist asking them to perform a strand test on you with bleach to see 1. The strength of your hair and 2. How light they can get you without completely ruining your hair. Last two pieces of advice invest it moisturizing product this process will be drying to your hair and never go back to that stylist
Sep 6, 2012
Sarah L.
30vol only works on virgin hair if your hair was colored black then it's no longer considered virgin hair.
Sep 6, 2012
Krystal C.
You can also ask the same hairdresser or a different one to take you up a couple levels, that will lighten the color just as long as your hair is not black. They can take you up to 4 levels of what the color is now. If the shampoo doesn't work I wouldnt strip your hair your self.
Sep 6, 2012
Krystal C.
And yes they need to own their mistake, either discount or free of charge to fix it the way you want it.
Sep 7, 2012
Niki C.
If you call her she should let you come in for free for a correction. Usually salons have a "one week" policy: I'd check it out.