Getting free samples help.
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Jun 16, 2013
Nithel J.
So... I was watching this make up tutorial and saw this girl in it using make up hd in a small sample container... Is it possible to ask for a small amount at sephora/ulta or not a chance!?
Jun 16, 2013
Shelley W.
Of course you can get samples at Sephora. They always encourage it at my store location. That's the only way to see if a product will work for you or not before committing to full size. Ask away girl!
Jun 16, 2013
Nithel J.
Honestly the girls that work at my nearest sephora are not the nicest or kindness I've met its like they hold a grudge so NO!! No one's ever offered me anything like that I feel discriminated now :(
Jun 16, 2013
Shelley W.
I hate hearing that Nithel. :( It sucks that you are receiving the opposite in service. I'm big on raising a stink at any business that gives me horrible customer service. Email or call corporate to complain. You shouldn't receive ugly customer service.
Jun 16, 2013
Nithel J.
Well thanks for all your help Shelley W <3 to my luck ulta is like 2 doors down from sephora so I make my way to shopping happily there I only go to sephora to get what I can't in ulta but yea I'been thinking about that I don't want to sound whiny Though I pray they get fired and hire nice friendly girls in there :/
Jun 16, 2013
Bess R.
So true Shelley... Definitely talk to management. All sales persons working in the cosmetic industry are trained to offer samples. It's how business is done. Management needs to know when their staff is being unhelpful. And all cosmetic counters, like Clinique and Estée Lauder, etc.give samples. Always ask, but they should offer it. I hope your next retail cosmetic experience is better.
Jun 16, 2013
Roz X.
Nithel...have you asked for a sample of a product and been turned down?
Jun 16, 2013
Roz X.
I've been snubbed in both Ulta and Sephora before. I noticed that when I go in with my hair done and make up all snazzy, they are CRAZY cordial, but if I pop in a ponytail, while sporting a little BB cream and lip stain, regardless of what I'm wearing, they treat me like I'm hassling them and rush me. If I go *right* after I get my hair done (and my stylist has worked her magic), they ask me all about my hair:...what do I use, who does it, etc. It's flattering the first or second time you're asked, but after a while, I'm really just trying to get my goodies and go. I also don't like when they try to sell my friend something by implying that because I'm purchasing it, it's somehow great for them as well. It's always a gamble.
Jun 16, 2013
Linda R.
Hmm that's interesting.. @Gen bc no matter what the employees behind the counter should be helpful. I mean that's what they get paid for is to assist with makeup needs. I don't think we as customers need to put on a show for such snobby cosmetic sales people. Its kinda like Rozberry said they look at you n judge you if you don't walk in looking like a million bucks and I think thats wrong for them to do that. I mean don't get me wrong there are a handful of them that are so genuine n helpful and I appreciate those kind ladies. But as a paying customer its personally ANNOYING wen they do that kind of judging crap or they act like they're busy so that they don't help you. I agree I would bring it up to the big boss attention to get a dang sample just like I deserve to have one. Then maybe like Nithel said they'd hire people that were nice and I guarantee you they would bring in more revenue that way.
Jun 16, 2013
Jen H.
Is this available in the uk as well?
Jun 16, 2013
Kim C.
Yep available in the uk. Most counters in debenhams, house of Fraser and boots are more than helpful. I went looking for foundation on e and asked about at most of the counters. They were great and after determining which was the beat foundation for me at each counter I got a small sample pot from each in my shade to try for a few days. I went back and bought Clinique.
Jun 16, 2013
Bree B.
How do you become a spending customer but by trying a product out and loving it?! What do you care at the counter? You make a little sample up, boom done, not a BFD.
Jun 16, 2013
Melanie V.
A good product sells itself. In my own virtual makeup business, I offer freebies often. It gets my products out into the wild and word of mouth is one of THE BEST advertising opportunities you can get. 'Freeloading' shouldn't be looked at as such, but as a way to get product out there. That person is going to talk absolutely positively about it, encouraging others to come in to the shop. More customers mean more sales.