Pencil falling out of brow wiz?

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Mar 27, 2016

Bridgette D.

I absolutely love my Anastasia brow wiz, I just bought my third one yesterday. Today when I went to do my brows the pencil/ twist up completely fell out?? I'm wondering if I should return the product or if this is normal? This hasn't happened with my other 2 ones. Also it seems as though there is much less product? Like the amount is about the size of the pink of my nails?

Mar 27, 2016

Lara C.

Happened to me twice and the fragility of the pencil is why I will never repurchade although its a good product. I think you should exchange.

Mar 27, 2016

Dana E.

Omg that happened to me with my IT cosmetics brow power pencil! I just got brow wiz now I'm nervous 😳

Mar 28, 2016

Codi R.

This happened to me too.

Mar 28, 2016

Lisa S.

I've gone through 80 bajillion of these and this has not happened to me... Well not yet at least! Definitely exchange it for a new one!

Mar 28, 2016

Nathalie C.

It seems that it's defect. It happened to too many ppl.

Mar 28, 2016

Kathryn R.

I like the Kevyn Aucoin brow pencil. At my last academy we were required to have it and I could immediately tell why. The only thing I don't love about it is that the pencil end doesn't have a cap (it retracts and goes forward just like the brow wiz) so I use a cap from something else to keep the pencil from drying out. I've never had a problem with it drying out, that's just my thought process. I LOVE that pencil. It's amazing!

Mar 28, 2016

Angela J.

It's happened to me both times I've bought one. It was enough to make me never purchase again.

Mar 29, 2016

Rebecca S.

Literally just happened to me this morning with my Anastasia brow shaper and I told Sephora over Twitter and they told me to DM them. Hopefully they'll replace it.

Mar 30, 2016

Ema D.

Try the new L'Or?al one. It's a dupe.

Mar 30, 2016

Heather C.

It's an amazing product, but it's happened to me one too many times and is the reason I won't be purchasing this product again in the future.

Mar 30, 2016

Rebecca S.

Sephora contacted me and I went in and exchanged it. I know it happens all the time so I'm going to try the Dipbrow