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Our customer service team in the US is ready to assist you.
Monday - Friday
7 AM – 4 PM PT
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7 AM – 4 PM PT
Oct 21, 2015
Alexis M.
Oct 21, 2015
Roz X.
Well that is most ipsetting. I am so terribly sorry. I'd get to the doctor right away and not put anything on it, but a warm compress and a cool splash of water. I'd phone immediately or go to a 24 hour medical center.
Oct 21, 2015
Roz X.
*upsetting
My best to you.
Oct 21, 2015
Alexis M.
I did go to urgent care! It was just a super bad allergic reaction so now I'm more upset that I spent $40+ on makeup that did this. Thank you.
Oct 21, 2015
Alexis C.
If you're still able to return the products I would do that. Definitely try contacting Urban Decay with every detail and include that picture. If other people are experiencing this and have complained as well then they might want to think about reformulating those products. I'm so sorry this has happened to you!
Oct 21, 2015
Roz X.
What did Urgent care tell you? You poor dear. Was this brand new product? Did you ever share it or was this an insanely brutal reaction to an ingredient? Ugh..I hope they gave you something to ease your discomfort. My heart goes out to you...
Oct 21, 2015
Roz X.
I agree with Alexis, I'd contact via email the CEO of Urban Decay and cc the VP and the head of Customer Service with photos and copies of my medical bill...and I'd mail all of that as well priority mail with proof of delivery. Too many e-mail get lost.
Oct 21, 2015
Alma M.
Oh no Alexis I'm sorry you went through that. You should return and explain your experience with UD.:/
Oct 21, 2015
Alexis M.
It was brand new! They basically just said warm compresses and they gave me eye drops for irritation. I've used perversion mascara loads of times before and I've never had a problem with it so I really think it was the subversion that did it. This has been my only allergic reaction trying new makeup besides the too faced products that are chocolate scented broke me out a disgusting amount. Eyes nose and cheeks. Thanks for the advice ladies!
Oct 21, 2015
Claire D.
So sorry for you:( I would contact UD and explain what happened. You poor girl:'(
Oct 21, 2015
EsotericOdium Q.
O; oh gosh. How horrid.
Def contact them at least.
Oct 21, 2015
Shelley W.
I'm so sorry this happened to you!! I saw this late last night who I then had my husband look and he told me to tell you to report it to the FDA. I actually made a post under the beauty section giving details of how to contact the FDA to report adverse reactions such as yours. Please keep us updated on your healing and what UD says in response.
Oct 22, 2015
Shaye M.
Oh my goodness, this made me feel so upset for you, I've accidentally burnt off like half of my eyelashes once with a lighter and I was so upset lol, a little bit different but it sucks :( don't worry they'll grow back in a few weeks. Honestly, if I'd purchased something that expensive and it made that happen, I'd contact the company to make sure someone else doesn't go through the same thing you did. Doesn't sound like a pleasant experience at all.
Oct 23, 2015
Isabella A.
I'm so sorry this happened to you😢
Oct 23, 2015
Isabella A.
Https://m.youtube.com/watch?v=mPQBk5cA_pM&ebc=ANyPxKqh10T9TvlaieuW85qmPFRO36u9sfK1vJqdRxu0q7E_2W8ve4LAQXq0fgYnsMmtPYyhIUOIg2OGx3EMN4Mdj-PLAk5HaQ.
Mar 10, 2016
Emily A.