Orders from Haute look?
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Feb 10, 2013
Brandy M.
So I made an order over a week ago from haute look and it hasn't shipped yet. I have made 2 orders since then. Does it normally take a long time to ship? I had never ordered through them and the deals seemed to good to be true so now I'm worried about being burned haha.
Feb 10, 2013
Jessica G.
I do love me some hautelook deals but unfortunately not so much on their shipping...it usually takes 2 to 2 1/2 weeks before I receive my orders placed from there. I live in Louisiana just for a reference. not sure if that has much of an impact on the amount of time it takes for me to receive my goods, but like I said, just for a reference;)
Feb 10, 2013
Jen H.
Their shipping takes FOREVER. I ordered something over 2 1/2 weeks ago and I'm still waiting.
Feb 10, 2013
Shelley W.
My first and last time ordering from them took a month! Yeah, I saved a ton of money but the stress of waiting made it not worth it for me.
Feb 10, 2013
Jewel K.
❤Haute look... And yes the orders take forever...
Feb 10, 2013
Yesenia P.
Yeah... When I ordered some theBalm products off there, it took about 3 weeks to get to me.
Feb 10, 2013
Alyse M.
Shipping does take a long time. my mom ordered from there, really I did it for her, and she asked me like every day had I gotten a shipping email yet! it takes a while but just know that going in and it's not a big deal!:)
Feb 10, 2013
Courtney B.
When you order, it should have an estimated shipping date for you. And yeah, it's a while after you order. The last time I ordered from them, I actually had forgotten all about buying my stuff, that's how long it took. Deals are great though so if it's not something you need right away I think they're worth using. They also have an excellent policy regarding defective makeup.
Feb 10, 2013
Alyse M.
Courtney, what's that policy? I've just seen where they say it's not returnable!
Feb 10, 2013
Sarah K.
Most of those companies/websites don't actually have the product in stock when you place the order. Once the sale ends they place the orders for product to the suppliers and then they have to wait to receive it before they can ship it to you. That's why it takes so long. I've had things on order from other websites like HauteLook and had to wait up to 8 weeks to receive my orders. Patience is a virtue when it comes to ordering from those types of sights, and I wouldn't recommend ordering anything if you need it in a hurry.
Feb 10, 2013
Courtney B.
Alyse, I ordered the Nude'tude palette from them and it came with 2 of the same shade in it. I called the customer service number and asked if there was any way for me to reorder it (obviously the sale was over by then, but I wanted to know if theBalm would be coming back soon since I really wanted that palette). The CSR told me that they would just give me a refund since it was a defective product, but that I could just dispose of the product or donate it since they don't do returns on cosmetics. They actually refunded my money before I even hung up the phone. I'm not sure if that's what happened because my palette was defective, but I got my money back and gave the palette to a friend.
Feb 28, 2013
Jen H.
So it ended up taking a month to receive my UD Afterglow Cheek Tint which I could have easily bought directly from the UD website on clearance for the exact same price. Just...eh. Every now and then they have an awesome deal I just can't pass up, but for the most part I pass. I order products from Canada and South Korea that get here faster.
Feb 28, 2013
Amber F.
Yes, my UD Mariposa palette took like 2 1/2ish weeks.
Mar 1, 2013
Kristina C.
I ordered from the balm a few weeks ago I got the nude tude palette took about two weeks but I ordered the frat boy blush at the same time and it didn't come so wen I called they said they ran out and refunded me my money :/