Frequently Asked Questions
What are Lucky Bags?
Lucky Bags are mystery bags of beauty products (plus extra surprises if you’re really lucky). This year, we’re offering four types of Lucky Bags:
• Original Lucky Bag ($75 for $150+ of products)
• Lucky Bag XL ($150 USD for $300+ USD of products; available in the US only)
• Get One, Give One (buy one Original Lucky Bag at $150 USD and we’ll donate an Original Lucky Bag to Alternative Family Services on your behalf; available in the US only)
• Jeffree Star Cosmetics Lucky Bag ($75 for $150+ of JSC products)
What is a Get One, Give One Lucky Bag?
This year, you can do good with your Lucky Bag purchase. If you buy a Get One, Give One Lucky Bag, you’ll receive one Original Lucky Bag for yourself, and we’ll donate an Original Lucky Bag to Alternative Family Services on your behalf.
What will I get in my Lucky Bag?
Lucky Bags are filled at random, so there’s no way to know what your bag will contain—it’s a surprise! Rest assured that all Original Lucky Bags will include $150 or more of products. All XL Lucky Bags will include $300 USD+ worth of products.
Can I choose which products/brands I receive in my Lucky Bag?
Original and Lucky Bag XL are filled at random with products from various brands on Beautylish. Every Lucky Bag is a surprise—that’s part of the fun! Jeffree Star Cosmetics Lucky Bags are filled with Jeffree Star Cosmetics products only.
Will my Lucky Bag or Lucky Bag XL include products from Jeffree Star Cosmetics?
Lucky Bag and Lucky Bag XL may include Jeffree Star Cosmetics products. The Jeffree Star Cosmetics Lucky Bag will include only products from Jeffree Star Cosmetics.
Is the Jeffree Star Cosmetics Lucky Bag the same as the Jeffree Star Cosmetics Mystery Box?
No, the Jeffree Star Cosmetics Lucky Bag is different from the Mystery Box offered on the Jeffree Star Cosmetics website.
Will my Lucky Bag include products that don’t normally ship to my country?
Your Lucky Bag will only contain products that are eligible to ship to your country. Our normal international shipping restrictions apply.
Will my Lucky Bag include products that work with the skin tone I choose?
Lucky Bags are filled at random (it’s part of the fun!), so we can’t guarantee the contents of your bag. However, we try our best to make sure that Fair-Medium Lucky Bags contain products that complement fair to medium skin. Dark-Deep Lucky Bags contain products that are better suited for deeper skin tones. We don’t include foundation or concealer in Lucky Bags.
How many Lucky Bags can I purchase?
You can purchase only one Lucky Bag, in total, every year. Please note that we limit one Lucky Bag per order, customer, shipping address, and payment method.
When will I be charged for my Lucky Bag?
Your payment method will be charged in full at checkout when placing your Lucky Bag order.
Can I use Flexible Payments to pay for my Lucky Bag?
Sorry, Lucky Bags are not eligible for Flexible Payments at this time.
Can I purchase a Lucky Bag if I have an open Flexible Payments order?
Yes. However, if you have a past-due payment on an open Flexible Payments order, you will not be able to order a Lucky Bag.
Can I return or exchange my Lucky Bag?
All Lucky Bag sales are final, so they’re not eligible for refunds, returns, or exchanges.
Do I have to pay for shipping?
We charge a flat-rate shipping fee for Lucky Bag, Lucky Bag XL, and Jeffree Star Cosmetics Lucky Bag. This allows us to include more products in each Lucky Bag while keeping the price below retail value. The shipping fee varies by destination:
• United States: $10 USD for original Lucky Bag; $15 USD for Lucky Bag XL
• Canada, Australia, New Zealand, UK, Germany & France: $20
• Everywhere else*: $25
Shipping is free for all Get One, Give One Lucky Bags.
*Lucky Bags are not available in India, Indonesia, Malaysia, Sri Lanka, Philippines, and Thailand at this time.
Is a signature required when my Lucky Bag is delivered?
A signature is required only for Lucky Bag XL deliveries.
When will I receive my Lucky Bag?
Lucky Bags ship on or before January 20, 2020. Shipping times vary by location. The estimated date of delivery will be displayed during checkout. We ship via economy service so that we can keep costs low and include more products in your Lucky Bag. International orders may be subject to customs clearance procedures, which may cause further delays.
Can I order other items with my Lucky Bag?
Lucky Bags must be purchased on their own, but feel free to place a separate order for any other items you need.
Will I be charged sales tax if I live in the United States?
Any applicable sales tax will be calculated and charged at checkout.
I live outside the U.S. Why can’t I order a Lucky Bag XL?
Due to shipping restrictions, Lucky Bag XL is only available within the United States.
I live outside the U.S. How do duties and tax work?
You will be charged duties and tax at checkout. Duties and tax are calculated based on the subtotal of your Lucky Bag.
Do you ship to my country?
We ship Lucky Bags to all regions listed here except for India, Indonesia, Malaysia, Sri Lanka, Philippines, and Thailand. Please note that Lucky Bag XL is only available within the United States.
